How can we help?

No. Open Pond, choose what to keep, and start. There's no sign-up, no email and no Pond password: each vault opens with Face ID or a key only you know.

In Keys: logins, passkeys, verification codes, payment cards, passports, ID cards, driver's licences, Wi-Fi networks, addresses, notes, to-do lists, FileVault keys, and kinds you make yourself. In Moments: photos and videos. In Archive: any file, and documents you scan.

Open Keys and choose Import, or go to Settings › Your Data › Import. Apple Passwords and Chrome hand them over directly; from other apps, export a file and open it here. Step by step.

Turn on AutoFill once: in Pond, open Settings › AutoFill & Passkeys and tap Open iOS Settings; it takes you to the one switch. After that your logins and two-factor codes wait above the keyboard in every app and website. Step by step.

Yes. Bring them into Moments, then let Pond delete the originals from Photos. From then on they exist only in Pond, behind Face ID. Step by step.

Yes. Every screen is laid out for the iPad. Each device keeps its own vaults; a backup file moves them from one to the other.

English, Spanish, French, German, Italian, Brazilian Portuguese, Japanese, Korean and Arabic. It follows your device's language. To change it for Pond alone: Settings › Apps › Pond › Language.

On your iPhone or iPad, encrypted. There is no Pond account and we keep no copy. Pond also keeps your vaults out of iCloud Backup, so a backup file you make is how they survive a lost phone or move to a new one.

No. Your vaults never reach us. We run no server that receives them, so there's nothing for us to see, share or hand over.

Your vaults don't. A few features you choose reach other services: the breach check sends a short, anonymous fragment of a scrambled password (never the password), website logos come from Brandfetch, and place names on the photo map come from Apple Maps. The privacy policy lists exactly what each one sends.

Each vault has its own setting: Face ID, a key only you know, or no lock at all. Each is sealed with its own key, so opening one never opens another. A vault locked with a key also has a recovery key, shown once when you set it up.

Violet means the vault is locked: it opens with Face ID. Red means a login in it needs a look. Yellow means it's one of your favourites. A vault that is more than one shows each colour.

Turn on breach checking in Settings › Privacy & Security. Depth then checks your saved passwords against known breaches and shows the one to change first. With notifications on, you also hear when one turns up in a new breach, or a site you use has one.

Yes. Anything you copy from a vault is wiped from the clipboard 90 seconds later.

Go to Settings › Your Data › Backup & restore and choose Back up everything, or single vaults. Pond seals them into one .pond file and shows a passphrase that opens it. Keep both safe, apart. Step by step.

Make a backup in Settings › Your Data. On the new iPhone, install Pond and choose Restore a backup when it starts, then pick the file and type its passphrase.

No. Nobody can open your vaults without you, including us, and we never had a copy. Your own backup file restores everything on a new iPhone.

The file stays sealed without it, and nobody can open it. If you still have your phone, make a new backup and keep its passphrase somewhere safe.

Yes. Pond is NovaLockr's new name, and backups ending in .novalockr still open.

In Tools › Disguise, pick a calculator, a clock, the weather or notes, and set its code. Pond's icon changes and it opens as that app, which really works. Calculator: type your code. Clock: set the timer wheels to it. Weather: search for your word. Notes: type your phrase into Search. Step by step.

Type your recovery code instead, the one you were shown when you set the disguise up. It opens the vault the same way.

Open Pond through the disguise, go to Tools, tap Disguise, then Turn off. The icon changes back too.

App Lock uses Apple's Screen Time to shield the apps you choose. Pond never sees what you do in them.

Open Pond, go to Tools › App Lock and look at your iPhone. Choose how long the apps stay open; they lock again after that. Step by step.

iOS only offers your logins once Pond is switched on under Settings › General › AutoFill & Passwords. Turn the other password apps off in the same list, since iOS keeps offering from every one that is on.

Yes. When a site offers a passkey, choose Pond to save it. You sign in with Face ID, and there's no password that can leak.

When a site shows a QR code for two-factor, open Pond's Vault tab, tap ••• › Verification codes › Add a code, and scan it. Imported logins bring their codes with them. Step by step.

Check that Face ID is set up on your iPhone, then go to Settings › Face ID & Passcode › Other Apps and make sure Pond is on.

Yes. Pond is free to download and the membership starts with a free trial. You'll see the price for your country in the App Store before you start.

Yes. With Family Sharing, up to five people in your family can use Pond on your membership, at no extra cost. Each person's vaults stay their own.

In your iPhone's Settings, tap your name, then Subscriptions, then Pond. Cancel at least 24 hours before it renews to avoid the next charge. Your vaults stay on your phone.

Make sure you're signed in with the same Apple Account, then tap Restore purchases in Pond.

Apple handles all payments and refunds. Request one at reportaproblem.apple.com.

On the community board, which is also inside the app under Settings › Help & About › Community. Posts appear after a quick review. To share an idea with us alone, use Write to us in the app.

In Pond, go to Settings › Help & About › Report a problem. Your app version and iPhone model go with it, and nothing else.

In Pond: Settings › Help & About › Write to us. Or email support@everease.com.co. A person reads every message. Never send passwords, codes or anything from your vault.